Welcome Note Thank you for shopping with Maurice Marinus Johannes Wilhelmus van der Heijden. Our team takes great care preparing every fashion order, aiming to send out your garments correctly and securely, so they reach you within a realistic delivery schedule. We carefully pack each item to reduce risks during transit.
Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. When we encounter a sharp rise in incoming orders, processing periods may be extended. We will send you a timely alert if your shipment faces any notable delays.
Shipping Rates and Delivery Estimates Shipping costs for your purchase will be calculated and shown on the checkout page before you finalize payment. Estimated delivery times: Standard Shipping: 15 business days. All delivery timelines are approximate and can change due to courier backlogs, customs procedures, adverse weather, logistical disruptions or public holidays.
Shipment Confirmation and Order Tracking As soon as your parcel leaves our warehouse, you will receive an automated dispatch email including your tracking number. Tracking information usually updates and becomes visible online within 24-48 hours after the courier collects the package.
Incorrect Address Disclaimer You need to confirm that your delivery address is complete and accurate when placing your order. Maurice Marinus Johannes Wilhelmus van der Heijden bears no responsibility for parcels delivered to wrong or incomplete addresses submitted by customers. If a parcel is returned to us because of address errors, extra reshipping costs will apply.
Lost or Damaged Packages Lost Packages: If your parcel cannot be located while in transit, submit a support request within 7 days of the expected delivery date. Damaged Items: If your clothing arrives damaged, get in touch with our support team within 48 hours upon delivery and attach clear photos of the damaged goods and outer packaging. We will assess your case and find a proper solution promptly.
Apparel Care and Usage Notice Please follow the care labels attached to each clothing piece for washing, drying and daily wearing guidance. Maurice Marinus Johannes Wilhelmus van der Heijden will not cover damages caused by incorrect cleaning routines, improper drying, manual alterations or inappropriate use of the apparel.
International Shipping and Customs Notice For cross-border deliveries, import duties, local taxes or customs clearance charges may be levied following the regulations of your destination country. These fees are to be paid by the customer and are not included in product prices or shipping charges. If you have any questions regarding this Shipping Policy, please contact us: Trade Name: Maurice Marinus Johannes Wilhelmus van der Heijden Email: contact@mauricetrend.shop Business address: Karavaanstraat, 1448 PJ Purmerend, Netherlands Phone Number: +31 6 84008834
